People Matter ∴ Do Good

Lead a vivid life that does good

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New idea, new space

I downloaded and listened to a Skypecast with Seth Godin yesterday on the way to Tauranga. On it he talks about 'small being the new big' and the application of that philosophy to blogging. He was basically saying that you need to find a small niche space for your business blog and just go about doing it. At the time it didn't actually ring true in my head.

This morning I wrote an editorial for the FTD magazine. The trick with an editorial is to write it like the editor has written it, and then refer to yourself in the third person. Below is an part of the article.

Is the transport industry in for some tough times? It appears so, particularly with higher fuel prices and a shortage in staff and drivers.

But Andrew Nicol, director and founder of agóge Logistics, disagrees. "We have total control over the success or vulnerability of our industry. The choice for us is simple; either sit on hands and do nothing or take action! Being PROACTIVE and having VISIBILITY are vital to ensuring our industry continues to experience profitable growth."

Blah blah blah…

Let me tell you, it is really hard to write in the third person after you have been blogging for a while. When I blog I just give you a view or opinion and publish it. I don't have to make it newsworthy or elegant.

After I had finished I took a shower, which is where I do all my best thinking, and thought that we should set-up a blog for NZ Transport & Logistics Opinion's. Get guest authors and do maybe 1 or 2 posts a week. The cost to administer it is nothing, yet it may add heaps of value and be a place for candid opinions and ideas to feed our industry. Seth's idea and my writing an editorial come into one and a new space is born.

Now that I have the idea, I know I need to host it. Hosting it under the sub domain of 'agogeboy' just doesn't feel right for customers and general public, so I decided to shutdown 'agogeboy' and relaunch with 'agoge' via typepad.com. You would think I would have done that the first time, but I didn't really have a clue what I was doing. It also gives me the opportunity to host other people and internal blogs under different names.

So I am at a new location agoge.typepad.com or www.nicol.co.nz for my personal blog. Our transport blog will be launched in the next few weeks. It will be at www.agoge.net, I will keep you posted.

TIME SLOWS

"Scientists have played with atomic clocks, matched exactly, setting one in a plane to fly around the world, and another motionless, waiting for the return of its partner. When they reunite, the one that traveled rests milliseconds behind the fixed one. The faster you move, physicists have found, the less you experience time."

Quote from "Painted Deserts"

Benefits vs Features

Mark (a marketing guy) and myself were talking through a product launch we are about to do soon. I was chatting to him about the benefits of this new service that my team and I had put together. He diplomatically tells me some good benefits, but others are just features. He was right of course, and somehow in my haste to nail things I missed it. I thought I would check out some blogs and found this one with a rather good example.

"The lesson [about benefits] was hammered home for me a few decades ago in my first career. I was representing my employer, International Harvester at the International Plowing match. I was on tractor displays. My job was to explain all the features of the new tractors to the farmers.

I had memorized the details of the tractors – horsepower, PTO power, tire options, etc. I even prepared some cue cards with this information in case I forgot.

But I was jolted into realty when some farmer with crooked teeth stared at me after my dissertation about horsepower and said, "Can she pull a three-furrow plow in sandy clay?"

The question shocked me. I didn't know the answer. And I realized that that was the important question. I didn't know the answer and the company had not prepared me for it. They had given me facts – not relevance."

My lesson. I really need to get in front of some real customers to make sure we are not just talking about features, while they sit there thinking about getting stuck in the clay.

Quote from Benefits vs. Features – George Torok

Undercover surveillance at Starbucks

Image013 Starbucks is a rip off! $5.60 for a below average Mocha which pails in comparison to the Macho you get at "The Naked Grape". The Grapes' Mocha costs less, is interactive (yes, I say interactive) and tastes awesome! I sit at a table on the outside corner of Starbucks at Bayfair so I can read and watch the world go by, while I wait on Karina.

As I start to read I hear the family two tables back from me are speaking Spanish. I think of Costa Rica again, and this is the fourth circumstance that has reminded about it in the last week. I wonder if Costa Rica is beckoning me or if it is just like noticing a certain colour and make of car, merely because a friend has just brought one.

I intermittently read my book, sip on a bad mocha and watch people. I love watching, learning and contemplating people. Here are a few of my decidedly unscientific observations:

  • Men either go to the mall alone or with their partner, NOT with other men. Kind of makes sense I don't recall ever ringing Robbie or Alf and asking if they want to go shopping with me. Thinking I should do this one day as it could be hugely entertaining.
  • Teenage boys go in packs of 2 or 3. They are at the mall for two reasons only, girls or food. Shopping is not on their mind, if it were they would shop alone or secretly with their mums.
  • Almost all of the people I saw texting were alone, I only saw one person texting who was not alone and that person was obviously with her mum.
  • Older women dress to make themselves appear young, while the teenage women dress to make themselves appear old.

As I considered what my eyes were telling me, I thought about how we are relational beings, people made to interact with other relational beings, then this morning I finished 'Through Painted Deserts'. One of the few profound lines in Don's book says "Relationships between people indicate something of the nature of God – that he is relational, that he feels love and loss."  – an intriguing thought.

People Masquerading as Tiny Little Envelopes

It was to be a challenge to the scale of biblical proportions! One man versus a multitude of people masquerading as tiny little envelopes on his screen. All of the envelopes are open, which was an indicator to the man was at least checking them for urgency and shaping the view that they could wait. Gone already of course, are the envelopes that couldn't wait or simply required but a handful words and minimal thinking to conjure up a response. Eradicated are the countless daily spam that arrive offering him all kinds of advances and enhancements to parts of your life I dear not mention.

What lingered in my inbox were the hard emails. Emails I actually had to reflect on, process and even make a decision on. Emails that required more than an effortless one line answer or that simply were not a priority for me. These emails needed thought and in many cases well crafted responses. So yesterday I spent the best part of the whole day clearing emails, and handling the related requests. Some of my time was spent at Machina drinking a mocha and a flat white, the rest of my time was at work nailing detail to reply with.

Now here is the point! Email is an incredible non-urgent method of communicating. It is a fantastic way of providing information and updates in a timely manner. But I must say I have a key philosophical issue with email today and it's use in most companies. It is this:

When we send an email we mentally transfer the problem to someone else until such time as they handle the problem themselves, forward it to someone else, or respond. I do it all the time by the way!

Now my philosophical issue is that when we do this, we generally think our email or problem or question or information is more important than the other things people have on, or dear I say it, we don't even think about what they have on and just send the email.

We expect an answer from emails and most the time get one, when in fact it could be distracting people from doing really important tasks. There is generally no opt out, just an expectation that you will handle it. People live with their inbox open, are continually distracted and productivity plummets as they bombarded by a multitude of people masquerading as tiny little envelopes.

Yesterday I cleared some emails going back 3 months. I considered resolving to focus on clearing all my emails each week, but then I thought I would be allowing the envelopes to determine my priorities rather than me. I am happy to spend a day every few months clearing the backlog and sometimes I admit that I actually just delete the email a month or so after it was sent. If it was really urgent they would have called me or asked me when I had an opportunity to say no.

Time in China

A friend of mine has just spent a couple of weeks there teaching to churches in China. He was telling me how he had dinner with his parents in Auckland, a day later he wakes up in a hotel in Shanghai, and just a day after that they are woken from their sleep in a small hut in the provinces and told the police are coming. Apparently the Chinese don't take to kindly to foreigners teaching stuff other than communism. He and his two friends are loaded onto the back of mopeds and whisked away up some back tracks to avoid detection and arrest.  There was a spark in his eye that I haven't seen in a while as he recounted how the ride on the moped was like an out of body experience, it seemed so surreal. The taste of his mums stew still lingered in his mouth and he could not believe that in less than two days he had gone from the comfort of home, to escaping the authorities in a foreign country.

There is something about my friend's heart that has grown warmer since he left. His Spirituality and personality have grown from the two weeks in China and I sense that the people he taught have benefited from what he did, even though he made little mention of it. He said he was going to do the same thing next year, so that he and his friends in China can grow.

As I think about the time my friend spent on people he didn't know at great risk to himself, my mind turned to my young friend who asked me the question the other day. A huge lesson for me over the last 10 years has been the value of time.

When I was younger I used to fill my time up with activities, good ones like friends, family and entertainment. I used to spend time doing things because I thought they were a good idea without really considering there implications or true value. I still do that by the way. When I was younger I was actually more time rich than I am now, no kids or added responsibility, but I didn't perceive it that way and spent heaps of time doing ridiculous things that really didn't matter in the long run.

I wonder if I had really thought about it 10 years ago if I would have spent more time helping more people, people I don't know like people in China or Costa Rica, or homeless people in town, or just helping out in places where I get no recognition (a hard thing for a young man to do). Not all of my time just more of it, rather than basically none of it.

I am still learning about time, the problem is I keep losing it while I learn…

Old & New

My MP3 player was blasting music through earphones as I return to my cruise speed after slowing for Waharoa. The old Honda that I was bringing back from Tauranga doesn't have an AUX plug for these modern fan dangled devices. It doesn't have cruise control or nifty paddles on the steering wheel to change gears or a digital speedo. Lost after 3 years is the new car smell, it now has one of those car airfreshener smells . A smell that you know is hiding a potentially more potent odour, the way lighting a match in the toilet tries to hide a foul stench.

My foot moves slightly to adjust the manual cruise control and keep me at target speed when I hear over the music that my cellphone is ringing. A friend of mine has decided that I am sufficiently old and grey enough to ask about what I would do differently if I look back 10 – 15 years. He is really asking what would I do differently to become a better more balanced person, hmm. The first words out of my mouth were that I don't have regrets, just lessons, and that I would not be the person I am today if I hadn't done all the things I have done. It is probable I wouldn't be running Agoge, and I believe that our whole lives to date are preparation for this moment.

I have started to reflect on the question and will in time find some profound and deep words of encouragement, then wax lyrically about stories from my twenties. In the meantime I think everyone should go to Costa Rica. Now for those of you are ignorant and don't know much about this Central American country it has a population of 4.2 m (slightly bigger than NZ), 50,660 sq kilometres of land (20% the size of NZ), a GDP of $8949 (a 1/3 that of NZ) and the capital city is San Jose. They speak Spanish and 90% of the population is Roman Catholic.

All this new found awareness comes about because I was chatting to Jasmine yesterday and she said she would love to travel there. I nodded and smiled trying to look and act like a boss that had a clue. I was kind of sure Costa Rica was in Central America and I knew they spoke Spanish but that was it, save for the knowledge that Miss (Mrs) Costa Rica was accidentally given the crown for Miss World rather than the winner Miss Russia and I'm clueless why I would know that!

My face looked as blank as a clear screensaver, mind on nothing happening, so I did what I do best and asked another question. This morning I goggled Costa Rica. Maybe we should take a team of people from Agoge there? kind of like a school camp.

If I had my time again I might of travelled and sojourned more, but that would have been to the detriment of what I have already become. The new model cars are better than the old ones because the designers are looking for continual improvement. In the end we all need to understand that what we are now, is because of what the old models of us were, because of all the experiences we have had and all the choices we have made. If we continue to learn from the old model, the new model will be better.

The week ahead?!

I wonder how people who just get through life plan? Do they plan to just get through another week or do they merely allow it to happen. I am sure that some people would argue that planning makes life boring and tiresome, zapping all the spontaneity and fun from things.

For me I have to plan to prevent a new found mental disorder, distraction. Maybe I have ADHD that would explain a few things (random, distracting). It's weird but the weeks that I don't plan are the weeks that I come away feeling like I just got through, rather than lived. Planning weekly helps me to refocus on what I really want to be and achieve, it helps me to focus on what is WILDLY important and to some how try and achieve balance in my life as if there is such a thing. To be honest I really don't like the word balance, I think of it as two kids on a seesaw suspended momentarily at a point of blissful equilibrium. Each one must stay completely still least, the change in weight sends one skyward and the other to the ground.

Trying to find balance often feels that way. Just when I think I am there some slight event happens and wobble becomes the order of the day. That's what happened today, I planned to do a few things and the only thing I ticked off was myself. That's not to say I didn't have a productive day, it was just productive in different ways.

I have heaps more to say on the subjects of wobble, balance and seasons. All stories for another day.

Canoeing on life’s river

I took my kids to town yesterday morning for quality time. Most of the conversation with Talia & Kyla was around the death of Beth a friend of ours from church who died of cancer on Saturday Morning. It seems like an odd conversation to have with your 4 & 6 year olds, but the purity and innocence of their questions is always so stimulating. Answering them in real and understandable ways stretches me, as so often there questions are not about how, or where, but why? Providence is not an answer that kids just accept. To be honest like my kids I struggle with the physical side of death. Not being able to spot that person in a crowd, or shake their hand or talk to them, and this is for people that I don't know intimately. I have yet to lose someone really close to me, and I can't imagine how Phil and his kids feel, not being able to hold or love Beth again.

Last night we decided to have takeaways in the car, down by the Waikato River. It is NZ's longest and only north flowing river. It flows at around 3 – 4 kph, which means you have to paddle faster and harder than 4 kph to go upstream. It was kind of a weird evening, dusk was hastened by the dark clouds that promised an imminent flow of millions of waterfalls from the sky. As we watched, a canoeist paddled swiftly down the river, he to would have known the rain was coming but I suspect he didn't care. I got to thinking that I have long thought about canoeing down the river. You will notice I said down, canoeing up would simply take all the fun out of it. I have not yet had that adventure and I determined to do that this summer.

As I contemplate yesterday, Beth, the kids, providence and the river I am reminded that life is created to be lived not just gotten through. Maybe we shouldn't always be paddling against the current; maybe we should relax more and enjoy the ride. It reminds me that life is more than making money and buying clothes and houses and yummy food, that it is about appreciating creation and adventure and most importantly people.

How many people just go through life, and don't live it. I too, often forget to live. My problems and issues become my focus and I just get through another week. I act as though life is some hard journey where I always have to paddle upstream and forget that my days are numbered and that in a generation or two my name will be consigned to a family tree somewhere.

I resolve for the ten thousandth time to live and to be!

Potato Plates

What is a potato plate?

"Potatoes, on their journey from spud farm to French Fry, are blasted with water, washed, scrubbed, and at 120kph, pushed through a tube fitted with a series of knives. The waste water from this is full of starch from the cut surfaces of the Potatoes. The starch is extracted and in doing so it returns clean water to be reused by the Potato processor, and dried Potato starch to be used by us in the making of our Trays and Plates!" (www.potatoplates.com)

Why do I ask?

Because yesterday in a moment of sheer brilliance (with the aid of financial reward) I managed to Image_00082b get Jim to eat 2 of them. Daniel (better know as denial) cooked us an awesome pasta dish for lunch, and provided potato plates. Well, us being the kind of people we are, started tasting the plates, and before long I was looking for the one of the younger guys to substantiate himself and elevate his position in potato plate eating rankings!

Jim finally took the honours. I am quite sure he was the only person on the whole planet of earth to eat 2 potato plates yesterday. Gee that would be something to write home about!

Cost of medical advice to get unblocked – TBA

Cost of getting Jim to eat the plates – I'd rather not say

Cost of 2 paper plates – 36c

Yet another wacky day at Agoge – Priceless

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