“You’re the nicest person on the face of the planet! Thank you for being so gracious” was the response to me from one of the staff at a partner organisation, that does amazing work in bringing clean water to millions of people. All I had done was make their life a little bit easier by not pursuing a minor issue, and I received that response.
Of course I’m not “the nicest person on the face of the planet,” and I’m not sure any individual can be.
But for a brief moment, when I read the email…
I felt like I was!
Her comment reminded me, that in every email interaction, we have the opportunity to make audacious statements that makes the recipient feel incredibly special.
Even if it’s just for a moment.