A few months ago I ranted about a poor customer experience I was having. It attracted a fair amount of attention (and weirdly ‘likes’) and the company took ownership and resolved. More than any time in history you have a voice to hundreds, if not thousands of people. You have the ability to contribute. To … More How do you use your social media voice?
I don’t understand how a person can be so broken, so full of hate, that they walk into a club and murder 49 people. I don’t understand how guns can be used in 231 US murders each week, and the people of America not see there is a problem with guns. I don’t understand why … More Why I don’t understand US politics, gun control and practically everything else.
Some people are easy to follow. There is something about them that gives us belief in ourselves and a desire to follow them and make great things happen. Other people are harder to follow. Being around them, following them, can be draining and demoralising. A few years ago I developed an acronym for what makes … More One word that defines extraordinary leaders
One of the first things you notice when you take a Tuk Tuk ride in Cambodia is the way they use their horns. They beep as a warning. Not out of frustration or anger, rather to let the scooter in front know they are there. To avoid a collision. To keep them both safe. They … More How do you give warnings?
“Failure’s not fun. But failure is required. Failure in the service of learning, of experimenting, of making things – this is essential. When you’re learning to walk, no one criticizes you when you fall down. Parents understand that you do it wrong and then you do it right. But that’s about the last time you … More Shame and failure
Recently I was having coffee with a guy who had taken some advice I have given him and was raving about it. The funny thing is that he confessed to me that one of his team had given him the same advice a few months earlier and he had largely ignored it. Often our familiarity with … More Does familiarity stop you listening?
“You’re the nicest person on the face of the planet! Thank you for being so gracious” was the response to me from one of the staff at a partner organisation, that does amazing work in bringing clean water to millions of people. All I had done was make their life a little bit easier by … More How to use an email to make someone’s day!
For those who know me, you will know one of my favourite (and at times most frustrating) questions is “How do you mean?” It’s a favourite question because it softer than “What do you mean?” and because it is a great way to find out exactly what the person is saying or thinking or trying … More Its the question that could change your life…
I remember sitting with a couple of young entrepreneurs a few years ago as they asked my opinion on their business idea. The weird thing about the conversation is they tried to tell me without actually disclosing what their idea was. They were concerned that I might steal their idea. After playing that dance I … More Be more trusted, by first trusting.
I’m reminded how often I discount other people’s pain, predominately because I’ve not experienced it. I act like the pain for them can’t be as bad as they say, when in truth it is worse, crippling and more emotional than I would ever expect. … More Pain you are such a pain
The risk of only having people in our lives like us, is that we miss out on people who stretch us. … More Finding people not like us
You are courageous. Seldom have I seen or met a person with the courage and determination that you have. The way that you replaced your old habit and made the positive change in your life is amazing. I wish I knew how you got it, but the resolve you have is inspirational and I love … More One step that changed your life.
I was fading. The motivation to finish strongly had all but gone. My pace had already faded from run to jog, and I was on the verge of walking home. At just the right moment I saw a middle-age Māori guy waiting for his bus. As I jogged toward him, we lift our heads to … More What being encouraged by a complete stranger taught me…
Are you an introvert or extrovert? It’s a question many of us been asked. If you are an introvert, we’re told, you have a tendency toward your own thoughts and space, and if you are an extrovert you supposedly like to obtain gratification from outside yourself through others. So which are you, Introvert or Extrovert? … More How to determine if you are an Introvert or Extrovert