A few months ago I ranted about a poor customer experience I was having. It attracted a fair amount of attention (and weirdly ‘likes’) and the company took ownership and resolved. More than any time in history you have a voice to hundreds, if not thousands of people. You have the ability to contribute. To … More How do you use your social media voice?
“You’re the nicest person on the face of the planet! Thank you for being so gracious” was the response to me from one of the staff at a partner organisation, that does amazing work in bringing clean water to millions of people. All I had done was make their life a little bit easier by … More How to use an email to make someone’s day!
I was fading. The motivation to finish strongly had all but gone. My pace had already faded from run to jog, and I was on the verge of walking home. At just the right moment I saw a middle-age Māori guy waiting for his bus. As I jogged toward him, we lift our heads to … More What being encouraged by a complete stranger taught me…
