Firstly a confession: I love stationery and around 10 years ago when I first started Agoge, I loved buying all the stationery and desks as I set up my new business. As I shopped, one of the team on the floor of Warehouse Stationery, a young guy called Kelly, helped me over two or three trips into the store, and he got to know my name.
Fast forward 10 years and I bumped into Kelly, in a different store, and he still remembered my name. He came up to me with a big smile and greeted me, and said, “How’s it going Andrew?” and asked if he could help.
It reminded me how powerful a person’s name is. I have read that it is generally a person’s favourite word (though few admit it). When someone remembers my name, I feel valued; respected; special; and I become more loyal.
Sadly most organisations do a lousy job of names and as a result lose the opportunity to connect with people in a way that says, “I value you.”
Second confession: I am lousy with names, particularly names I have not heard before.
I hate it when I ask for the second or third time, “What’s your name again?” but in the end remembering a person’s name is more important than my embarrassment of forgetting.
Maybe you can help me.
What tricks, or methods, or ways do you have for remembering names?