I got grumpy with a Customer Service guy on the phone at Trustpower yesterday. I wanted someone to take ownership and they wouldn’t so I got annoyed at him. I wasn’t abusive, just frustrated and CEO type direct. It got me precisely nowhere! A few months back, I decided to move our home phone and broadband to Trustpower, … More Bad systems, lead to bad customer experiences!
Firstly a confession: I love stationery and around 10 years ago when I first started Agoge, I loved buying all the stationery and desks as I set up my new business. As I shopped, one of the team on the floor of Warehouse Stationery, a young guy called Kelly, helped me over two or three … More Remember a persons name. Remember their favourite word.