Category: People Matter (Page 6 of 9)

I have a strange abnormal admiration for the window cleaner guy. Not only does he charge significant coin but now he seems to have an employee to do the dirty work.
 
Make no mistake he has provided the valued staff member with a waterproof jacket. Which is handy given that the boss hoses down the windows directly over, around and through, the employee as he scrubs the windows with a brush.
 
Definitely a nominee for ‘the worlds greatest boss’ awards.

Is this train leaving or arriving?
 
It’s a question, and there is incredible power in questions. With great questions come amazing answers and stories. Because of questions, problems are solved and ideas are formed.
 
Yesterday, at a client who uses other companies, I asked, “What do our competitors do really well?” It’s an amazing question because you don’t get some canned answer of what they would like, rather you get a real answer about the service they enjoy. It also gives permission to ask, “What could they do better?”
 

Questions are the key to listening. They really are!
 
From time to time you will find people who have a different view to you (shock horror). You can either spend all your time trying to explain your view, OR you can spend all your time trying to understand their view by asking questions.
 
Talkers do the first. Listeners do the second.
 
Sometimes asking questions is really hard for both of you. But after you have listened and understood, you are almost always invited to share your opinion, to input into the conversation, to contribute.
 

AND
 
You will almost always say something wiser and more relevant.
 
All because you asked great questions.