“Do you trust me?” I was asked with absolute sincerity. It’s a huge question because trust binds all relationships together. “Do you trust me?” is not a simple question, and in the years since I’ve come to realise that trust is made up of three things: Trust what I say Trust what I do Trust … More Do you trust me?
Around our house we have duties that everyone has to do each week on rotation as a part of being in the family. Then there are the tasks like mowing the lawns which I can do for free, or the kids can do for money. Of course the first question is “how much do I … More How much do I get paid?
The road ahead of us bends to the left and intersects with our small cul-de-sac which climbs off to the right. With our ‘L‘ plates front and back, and me in the passenger seat, I clearly instruct the first time driver “don’t cut the corner”. It is after all a perfect corner for cutting. My … More Why cutting corners matters!
Recently I was having coffee with a guy who had taken some advice I have given him and was raving about it. The funny thing is that he confessed to me that one of his team had given him the same advice a few months earlier and he had largely ignored it. Often our familiarity with … More Does familiarity stop you listening?
I remember sitting with a couple of young entrepreneurs a few years ago as they asked my opinion on their business idea. The weird thing about the conversation is they tried to tell me without actually disclosing what their idea was. They were concerned that I might steal their idea. After playing that dance I … More Be more trusted, by first trusting.
Recently, one of our business divisions was audited by an external auditor, and the comment was made that a particular process is the best that she’s seen in the industry. The irony is that these processes came about because we failed, and by that I mean failed significantly, three or four years ago. This got … More Often ‘Being the Best’ first requires failure
We all have expectations of the people around us. We have an expectation that our spouse will do certain things. We have expectations on our kids, our bosses, our staff and even expectations on people we barely know. And when people don’t live up to our expectations we get annoyed, frustrated and even angry. This … More Unspoken Expectations
I have always understood that we are all made unique, entirely individual and wonderfully complex. But the implication of these thoughts often escapes me in action. I think the problem is that I have never really, honestly believed that we are hard wired differently. A lot of the people that work for me that are … More Ok, I admit it, I was wrong!