Lead a vivid life that does good

Category: Life Lessons (Page 2 of 8)

Re-framing Failure

What have you learnt from the gift of failure this week

“I hate the word failure and wish it never existed,” I stated as strongly as I could as we reflected on some past experiences.

I shared that the problem with failure is its opposite seems to be pass.

The problem with pass is it has a strong mental connection to school or uni, where you pass or fail.

If you didn’t pass.

You failed.

You were a failure.

Nowadays, particularly in start-ups, ‘failing often’ or ‘failing fast’ is seen as a badge of honour. Because you can learn so much from failure.

Which is why I love how schools are trying their hardest to re-frame the word failure.

My friend who I was sharing all this with said that each Friday, his daughter is asked at her primary school, “What have you learnt from the gift of failure this week?”

Isn’t that a great question! Take another look.

What have you learnt from the gift of failure this week?

I realised in that conversation that I need to intentionally re-frame the word ‘failure’. To stop hating on it.

It should no longer be linked to pass or fail. Rather it should be linked to all the successes I have had as a result of learning from my failure.

Failure can be a gift.

If you learn from it.

 

What have you learnt from the gift of failure this week?

[pause]

[reflect]

Have you learnt anything?

Because if you haven’t, maybe your stuck in your comfort zone again.

Letting Go

If you want people to grow - you have to let go“You don’t understand,” I said partly in jest, “It has nothing to do with their fear of change. It’s ALL my own insecurities.” As soon as I heard the words leave my mouth, even though I was meaning them to bring humour, I knew they were true.

I was trying to work out what my role should be in Agoge, the social business I founded and own. Hearing these words changed everything. I realised that so much of my identity and status and self-esteem was tied to being the leader.

And allowing my insecurities to win, would eventually lead us to lose.

This week Jim Grafas, was promoted to CEO of Agoge. I couldn’t be more excited to see a person who I trust and who is an amazing friend take the role. More importantly he is a phenomenal leader who people love to work with, who deeply cares for people, and who passionately believes in Agoge’s vision of People Matter ∴ Do Good.

I will tell you something else about Jim. He doesn’t yet know everything he needs to know to be CEO, which means he will make mistakes. Which is exactly how he will grow.

If I allowed my insecurities to stop me stepping out of the way. Then I not only stop myself growing, I stop Jim, and the amazing team beneath him from growing as well.

If you want people to grow, you have to let go.

Since having the insight about my own insecurities, it’s amazing how often I have heard it in others. So many leaders and managers and even parents are holding great people back, purely because they won’t let go.

Our role is to help people grow into the best possible version of themselves.

We don’t do that by holding on.

We do it by letting go.

If you want people to grow, you have to let go.

 

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Finally in case you’re interested. I haven’t retired. I’m now the MD of Agoge and still passionate and emotionally invested in its future. I’ve also teamed up with Vivek to co-found a new social business, that aims to have the same ethos and purpose that Agoge does, but solve a different problem.

How much do I get paid?

Pay Kids for inventionsAround our house we have duties that everyone has to do each week on rotation as a part of being in the family. Then there are the tasks like mowing the lawns which I can do for free, or the kids can do for money.

Of course the first question is “how much do I get paid?”

We are taught from an early age to value our time when we work. We are rewarded for the hours we put in, not the outcomes.

Which is weird, because as adults we know true success is not determined by how much we earn.

Success is defined by what we do.

What we learn.

What we create.

Invent.

Start.

Who we help.

Connect.

Love.

And how we shape the lives of people around us.

I’m not sure I want my kids to grow up with a ‘wage’ mentality. I would rather they have a ‘change’ mentality.

Maybe those of us with kids should start paying them for the hours they aren’t on devices or watching TV.

We could pay them to read, or exercise, or learn new stuff they don’t teach at school.

We could start offering to pay our kids when they are writing, or creating, or making art.

Better yet, we could pay our kids for each invention they make, regardless of how successful. Or fund any social project, no matter how short-lived.

I’m sure there will be a downside to all of this, but it must be better than just paying them to mow the lawns

When to settle for good enough

Often good enough is pefrectly fineOne of the first computer games I ever developed in my teens was a very simplistic helicopter game, where you would hunt out submarines and bomb them. It was simplistic for two reasons, the first of which I was learning to code, and the second because all games were clunky back then, which is what you would expect from home computers that you plugged into your TV screen.

As a young guy I was good at coding, and this knowledge allowed me to learn new skills coding in Visual Basic as I got a real job. However when I compare myself to our IT team I’m a good amateur at best.

I have in the past really enjoyed coding (I like creating new things), and right up to last year I’ve dreamed of teaching myself the latest technologies.

Then I realised, in a moment of brilliance, that it’s a ridiculous idea. To be the leader I need to be, I don’t need to be a better coder.

Good enough is fine.

Good enough is perfect for me.

And realising I’m good enough at something, is incredibly liberating.

Obviously I’m not saying you shouldn’t get better at things. I never want to stop being a better leader of leaders.

Choosing what will really make you the person you want to be is essential for letting go of what’s not.

Getting to a point where you can say ‘I’m good enough at this’, not only allows others to be better than you, but frees you from some dream which may be more of a subconscious burden than you realise.

What are somethings you’ve always wanted to be better at?

Maybe, good enough is fine.

Will it matter in 5 years time?

Prior place hamilton will it matter in 5 years timeIf you have kids who play sports I’m sure you’ve experienced the challenges of finding a park close to the ground. On Saturday after finally parking ‘miles’ away from the fields, I was walking to watch the game and came across this street name.

Prior Place (No Exit).

Apart from smiling and wondering who named the street Prior Place, it made me think of prior places I have been. Not houses or streets as such, but situations.

Places where I felt like the world was caving in. Prior times when the pressure was unbearable. Anxious places that I thought had no exit, and wouldn’t end.

But they did end.

And there was a way out.

Life, as they say, went on.

It reminded me that the worry and stress and anxiety we face today, will seem insignificant in a few years’ time.

It reminded me that I need to do my best today, and not worry so much about tomorrow.

“Do not worry about tomorrow, for tomorrow will worry about itself”

The not worrying about tomorrow doesn’t mean we don’t plan to do things in the future to fix our problem.

It does mean we don’t burn mental energy stressing about what we can’t fix today.

If you’re struggling with worry and stress about things at the moment. A great question to ask is this…

‘Will it matter in 5 years time?’

Effectively, when we look back at this prior place, will all this stress and worry be worth the energy I am pouring into it.

I can tell you from personal experience, that it almost always wont.

Why I don’t understand US politics, gun control and practically everything else.

great solutions starts with understandingI don’t understand how a person can be so broken, so full of hate, that they walk into a club and murder 49 people.

I don’t understand how guns can be used in 231 US murders each week, and the people of America not see there is a problem with guns.

I don’t understand why the right to bear arms, appears more important than the obligation for peace and safety and love.

I don’t understand how a country can be so divided down two political party lines, that democracy itself appears hangs in the balance.

Because I don’t understand, it makes it very easy for me to hold strong views. Very easy to throw stones.

Because I don’t understand, if I lived in America, I would be part of the problem.

I don’t understand because I have never WALKED IN THEIR SHOES. Been brought up with their beliefs. Lived their life. Heard their narrative.

I don’t understand because I have never sought to understand the other positions, and because I am naive enough to apply my world view, to theirs.

Great solutions starts with understanding.

It doesn’t matter the topic … gun control; global poverty; human rights; religion; overcrowded housing in Auckland; local crime; or even why your neighbour lives differently to you, if you don’t take the time to understand, you are a part of the problem.

My life is always richer, fuller and more collaborative when I seek to understand.

Changing the world, or even just one relationship, starts with understanding.

Two stories about being uncomfortable

Personal growth starts by stepping out of your comfort zone.We were chatting with a friend last night who is doing a course in Distribution of all things. I say this purely because you wouldn’t have expected it. She was telling us how she is learning to drive a forklift and strap down a truck. She has also had to do numeracy & literacy assessments, that cause her to reach deep into the cobweb covered archives of her brain, and reignite her stored knowledge. And as she talks there is excitement in her voice. She is excited to be learning something new. Something outside her comfort zone.

At work at the moment we are going through the most significant and positive structural changes since I founded the company. I have a new role, as does Jim (we really needed to find him a new role after he gave his role as GM to someone else). Most of the leadership team are reporting to someone new. And a whole bunch of people are stepping up into new roles. People are nervous and excited. Terrified and ecstatic. Uncomfortable and challenged.

These two stories reminded me that growth is uncomfortable before it is rewarding.

Personal growth starts by getting uncomfortable.

They call it a comfort zone for a reason. Because its comfortable.

But when you are learning and growing and stretching yourself … it’s never that comfortable.

Maybe it’s time you got outside of your comfort zone.

Bad systems, lead to bad customer experiences!

"The ordinary wait for energy to do the work. The extraordinary do the work to get the energy."I got grumpy with a Customer Service guy on the phone at Trustpower yesterday. I wanted someone to take ownership and they wouldn’t so I got annoyed at him. I wasn’t abusive, just frustrated and CEO type direct.

It got me precisely nowhere!

A few months back, I decided to move our home phone and broadband to Trustpower, to hook into the special deal they were promoting. All was going well until the day that Fibre was to be blown from the cabinet (a distribution box about 1km away) to our house. There was a break in the line and it couldn’t be completed. I was ok with that after chatting to the installer, as someone will sort it asap.

That was a month ago.

And each time I ring Trustpower, I’m told if it’s not fixed I need to ring them back.

So yesterday I asked the young guy if they could ring me back. I’m sick of following it up. I wanted someone there to take ownership. Trustpower keeps saying the problem is with the Fibre installer (who I can’t ring). I told him yesterday that I’m Trustpower’s customer and I want someone at their end to follow it up and ring me back. I said I wouldn’t have a business if I treated customers that way. He blamed their supplier.

The rant got me nowhere, other than making the guy think I was a dork.

The problem of course is not the guy on the phone.

The problem is Trustpower has no system. No way of following up to keep their customers informed if Fibre installs go badly.

Bad systems, lead to bad customer experiences.

On reflection, what learning do I take out of my rant…

Firstly, I got grumpy, and it wasn’t worth it, and it wasn’t his fault. One of my missions in life as I grow older is to NOT become a grumpy old man. I loathe men who have forgotten what it is like to be young and make mistakes and push the extremes. I hate it when I forget that a person is an individual, caught behind a bad process.

If you’re the guy at Trustpower I spoke to, ‘I’m sorry’.

If you’re from Trustpower please, help fix the problem. “The ordinary wait for energy to do the work. The extraordinary do the work to get the energy.” Blatant quote from Trustpower.

Secondly, I was frustrated because I know that from time to time our customers will encounter similar frustrations, and I wouldn’t even know. There is indeed a massive difference between ‘ordinary’ and ‘extra-ordinary’, and I’m not sure we are working fast enough to put somethings right.

Learning to read changed my life.

learning to readWith the exception of primary school, the first book I ever read cover to cover was when I was 27 years old. It was a Tom Clancy novel. The first business book I ever read was in my early 30’s, ‘The One Minute Manager’.

My journey with reading really took off as the founder of Agoge. I realised that no one else was easily going to teach me, push my thinking, or challenge the status-quo. So I decided I learn to read, so that I could learn to learn.

Nowadays, words and me still don’t get on very well. I’m terrible at spelling and I’ve learnt more about phonic spelling from my kids, than I ever did at school. But I’m learning.

I read, 30+ books a year.

I write blogs, ever thankful for spell checker.

I talk, using big words, that sometimes even mean what I intended.

I lead, I learn, I grow, I educate, I grow wiser, and even love people more, all because of books.

 

Reading has changed my life.

A book is a bargain. An absolute bargain.

Where else to you get to access knowledge and ideas from experts in-depth, and get to learn from them for just a few dollars?

Where else do you get ideas that can truly shape your life?

For those who struggle to read, it’s worth the struggle. (Message me if you’d like some tips)

For everyone else, I can honestly say, by not reading you are missing out on the opportunity to learn, and experience, and develop, in ways you never dreamed of.

You are missing out on learning to be a better you.

The worlds most powerful question

If you're saying yes to this, what are you saying no to?As arrogant as it sounds, if you ask me for help, I’ll most likely say No. I often don’t even give a reason it’s just, No.

But it’s a great cause… No.

You’re the only one who can help… (the only one, really?) … No.

Last time you helped … I did.  Sorry, No.

Over the years here is a question I constantly forget to ask, which is possibly the world’s most powerful personal, professional and strategic question.

If I say Yes to this, what am I saying no to?

From strategy and goals at one extreme, to temptation and love at the other, it’s a question that helps you pause and consider the consequence of a Yes or No.

No to this … so I can stay true to what’s important.

Yes to this … knowing full well I won’t have time for that other thing.

I love action. I love being involved. I love personal growth. I love leading. I love the organisations we’re building. I love the people I work with. I love my family.

I need to say ‘Yes’ to these things, which means ‘No’ to a lot of cool and exciting things that stop me being the leader I’m created to be.

So my question for you is …

If you’re saying yes to this, what are you saying no to?

 

[Footnote] In case this post stops you asking me. I also say ‘Yes’ often.

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