“You don’t understand,” I said partly in jest, “It has nothing to do with their fear of change. It’s ALL my own insecurities.” As soon as I heard the words leave my mouth, even though I was meaning them to bring humour, I knew they were true. I was trying to work out what my … More Letting Go
“I hope all the leaders of the world can try and do good” Abdullah Kurdi says a year after his two sons and wife drowned trying to flee Syria. A year ago this image of the limp dead body of his 3 year-old son Alan, shocked our minds and grabbed our hearts as we were … More Leaders must do good.
One of the things my son and I do for weekend kicks is launching ourselves down our street, which has a reasonably steep hill, on skateboards. There’s something about gaining momentum that is fun and exhilarating. And as the formula P = MV rightly points out, the bigger you are the faster you go. As … More How to build momentum
We were chatting with a friend last night who is doing a course in Distribution of all things. I say this purely because you wouldn’t have expected it. She was telling us how she is learning to drive a forklift and strap down a truck. She has also had to do numeracy & literacy assessments, … More Two stories about being uncomfortable
You know when you repaint a room a different colour, and the first coat of the new fresh paint doesn’t look quite as you expected. You’re pretty sure it will be OK, but until you get the rest of the paint on you won’t know. Last week, with our annual conference looming and our strategy … More How to stop people thinking outside the box.
Some people are easy to follow. There is something about them that gives us belief in ourselves and a desire to follow them and make great things happen. Other people are harder to follow. Being around them, following them, can be draining and demoralising. A few years ago I developed an acronym for what makes … More One word that defines extraordinary leaders
I got grumpy with a Customer Service guy on the phone at Trustpower yesterday. I wanted someone to take ownership and they wouldn’t so I got annoyed at him. I wasn’t abusive, just frustrated and CEO type direct. It got me precisely nowhere! A few months back, I decided to move our home phone and broadband to Trustpower, … More Bad systems, lead to bad customer experiences!
As arrogant as it sounds, if you ask me for help, I’ll most likely say No. I often don’t even give a reason it’s just, No. But it’s a great cause… No. You’re the only one who can help… (the only one, really?) … No. Last time you helped … I did. Sorry, No. Over … More The worlds most powerful question
I‘m just back from 3 weeks uninterrupted leave, and I often joke before going on leave that I only want to be contacted if the building is burning down (that way I can get my photo of the day). Even as CEO when I am on Annual Leave, I am on leave. It’s my time, … More Why disconnected people are more valuable to a business
“Yes I’ve put that in my ‘stuff up’ folder” was the reply as we discussed a small error that one of my team had just made. Now the error the person had made was on a task they had never done before, (ever!) and hadn’t been trained for, but they labelled it a stuff up. … More Take care of your brain
The risk of only having people in our lives like us, is that we miss out on people who stretch us. … More Finding people not like us
Have you ever heard of Michael Collins? Firstly it’s his birthday today. So HAPPY BIRTHDAY Michael! If you are like me, you have never heard of him. I know the names of his two colleagues Neil Armstrong and Buzz Aldrin. You know the guys that got to walk on the moon in 1969, but I … More The guy whose name you never knew
You have probably all worked with people at the creative extremes. At one end is the person who works really hard, executes like crazy then tells you “I’m not creative”. At the opposite end of the scale is the “ideas person” who constantly has ideas and never delivers on anything. Leading these people can be … More Two things you need to become innovative
Recently, one of our business divisions was audited by an external auditor, and the comment was made that a particular process is the best that she’s seen in the industry. The irony is that these processes came about because we failed, and by that I mean failed significantly, three or four years ago. This got … More Often ‘Being the Best’ first requires failure
It’s funny how shadows can be good and bad. A person standing in the right spot to shield the sun from our eyes, is a good shadow. Yet the clouds maneuvering themselves in front of the sun on a bitter winters day, creates cold and dark shadows. As a leader I know I cast good … More As a leader, what shadow are you casting in your organisation?