A few weeks ago three people, over the course of a week, reached out to ask why I wasn’t blogging? One example is from a young reader who private messaged me, “I was just wondering what happened with your blogs – I really enjoyed reading them” I looked back and saw I hadn’t blogged in … More Stopping unintentionally
A few months ago I ranted about a poor customer experience I was having. It attracted a fair amount of attention (and weirdly ‘likes’) and the company took ownership and resolved. More than any time in history you have a voice to hundreds, if not thousands of people. You have the ability to contribute. To … More How do you use your social media voice?