Just one person in any one company can make it or blow it. One person can sent you away feeling like the most important person in the world or make you feel like they don’t value your business.
Yesterday Alf & I were flying to Christchurch for the day. We had a heap to discuss prior to getting their so I left Hamilton on the 6am flight to Auckland to connect with the 6:50 flight to Christchurch. Alf was on this flight joining me in Auckland and I had preallocated a seat for him next to me, because we were checking-in in different cities.
My Hamilton flight always gets in after the Christchurch Flight is boarding and I am one of the last on the plane. I get onboard and some other guy is in the seat next to me! So texting Alf I find out he is in 17d. I explain to the cabin assistant Alf had been preallocated into the seat next to me, and could me be moved into the seat opposite. He said he will check with the Captain and while he is doing that some other guy comes from the back and sits in that seat.
Now the cabin assistant has a choice. Does he try to make something work, or just walk away. There are after all spare seats in row 2 behind me, and I’m sure one of them wouldn’t mind moving forward to row 1. He can help me or bug the snot out of me and do nothing.
He does nothing and says nothing further.
Alf and I missed out on really quality time together that we will never again enjoy 🙁 (secretly I think alf planned it to get some sleep) and we arrived in Christchurch less prepared than we should have.
Oh, the airline was Air NZ, not that this is a surprise because there is no other alternative for me out of Hamilton.
It all comes down to one person. How often does one person blow it in agoge and we don’t know or care? How often do I blow it?
Oh one last point. The guy sitting next to me heard all of this. He could have offered to move to the seat opposite (before the other guy came up), and been closer to the door, and had more leg room. Personally I would have offered to do that. But he said nothing and in a funny way I feel sorry for that guy.