Just one person in any one company can make it or blow it. One person can sent you away feeling like the most important person in the world or make you feel like they don’t value your business. Yesterday Alf & I were flying to Christchurch for the day. We had a heap to discuss … More One person makes all the difference!
Boarding your plane and taking a seat next to an Air NZ pilot wouldn't excite most of you, but it was one of the most interesting flights I have taken. I sat next to Trevor an Airbus A320 captain and pilot trainer as he was being repositioned back to Auckland. Trevor has been flying for … More Fly by Wire