I got grumpy with a Customer Service guy on the phone at Trustpower yesterday. I wanted someone to take ownership and they wouldn’t so I got annoyed at him. I wasn’t abusive, just frustrated and CEO type direct. It got me precisely nowhere! A few months back, I decided to move our home phone and broadband to Trustpower, … More Bad systems, lead to bad customer experiences!
With the exception of primary school, the first book I ever read cover to cover was when I was 27 years old. It was a Tom Clancy novel. The first business book I ever read was in my early 30’s, ‘The One Minute Manager’. My journey with reading really took off as the founder of … More Learning to read changed my life.
As arrogant as it sounds, if you ask me for help, I’ll most likely say No. I often don’t even give a reason it’s just, No. But it’s a great cause… No. You’re the only one who can help… (the only one, really?) … No. Last time you helped … I did. Sorry, No. Over … More The worlds most powerful question
One of the first things you notice when you take a Tuk Tuk ride in Cambodia is the way they use their horns. They beep as a warning. Not out of frustration or anger, rather to let the scooter in front know they are there. To avoid a collision. To keep them both safe. They … More How do you give warnings?